Returns & Exchanges
How do I return?
1.Repack your items
No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
2.Request Return / Exchange
Email to us requesting a return label or exchange with your order number and details of the product and reason. All the U.S. return are 100% free.
3.Wait for our reply
(Print returns label at home or in store options). You will be asked to download a returns label and postage at your local post office.
4.Once you have processed you're ready to post it off!
Make sure you post the correct item(s).
5.Keep an eye on your return tracking.
You'll get an email once we receive your returned item.
Good to know
- We’re paperless! You won't receive a delivery note in your parcel, just follow the easy steps above.
- For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
- For International returns you will need to pay for your return at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
- You’ve got 30 days to send something back to us from the day you receive it.